Contact Us

Frequently Asked Questions (FAQ) - Aliengrown.com

1. How long does it take to process and ship my order?

   • Our processing time typically ranges from 2 to 7 business days, depending on the product and customization options. Once your order is processed, shipping times vary based on your location. Please refer to our Shipping Policy for more detailed information.

2. Can I track my order?

   • Yes! Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package.

3. What is your return policy?

   • We offer a 30-day return policy for most items. Please refer to our Return Policy for eligibility criteria and detailed instructions on how to initiate a return or exchange.

4. Can I cancel or modify my order?

   • Due to our streamlined fulfillment process, we are unable to cancel or modify an order once it has been placed. However, if you contact us immediately after placing the order, we will do our best to assist you.

5. Do you offer international shipping?

   • Depends... We do offer international shipping but some areas may not qualify. Contact us if it shows you do not qualify for delivery to your country. Prefer bulk orders to accommodate special delivery.

6. Are your products ethically sourced and environmentally friendly?

   • We are committed to ethical sourcing and environmental sustainability. Our suppliers adhere to strict standards to ensure that our products are produced responsibly and with minimal environmental impact. Whenever possible, we use eco-friendly materials and processes.

7. Can I request a custom design or personalized item?

   • At this time, we typically do not offer custom designs or personalized items beyond the options available on our website. However, we regularly update our product range with new designs, so be sure to check back for fresh and exciting options. Or contact us... maybe we can design something you like?

8. How can I contact your customer support team?

   • You can reach our customer support team by emailing us at [email protected] or by using the contact form on our website. We strive to respond to all inquiries within 24-48 hours.

9. What payment methods do you accept?

   • We accept various payment methods, including major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment gateways.

10. Do you offer wholesale or bulk ordering options?

    • Yes! We offer wholesale and bulk ordering options for select products. If you are interested in placing a wholesale order, please contact us at [email protected] for more information.

We hope these FAQs have answered some of your questions. If you need further assistance, please don't hesitate to reach out to our customer support team.